Welcome to All American Chemical!

Customer Service

Shipping & Delivery
Shipping & Delivery of products is discussed with your account manager. If you are not emailed the information, or the information is not posted to your account automatically, you should be contacted, or should contact your sales or account agent to get the information you need. .
Privacy & Security
Simply put, your information is not shared in any way with any 3rd party companies, and all your information is kept safe and secure with All American Chemical Company only.
Returns & Replacements
.Returns and/or replacements for products are on a per-reason basis. Please speak to your sales or account manager. Services are non-refundable, again unless on a per-reason basis. Under the very rare circumstance of a Service by All American Chemical not performing to the standards of All American Chemical, the correct services will be provided or a refund may be discussed with your sales or account manager.
Ordering
.For first time ordering, please contact us via Phone - 888.255.2637 or Fax - 847.297.2847. You will then be directed on Ordering in the fastest and easiest way, and a way to continue ordering in a faster more effecient method. We value your business and ensure the up-most attention goes into every order.
Payment, Pricing & Promotions

Payment: 

All prices and dollar amounts on this Website are in United States dollars. Company presently accepts the following credit cards: VISA, MasterCard, American Express, and Discover. We reserve the right to stop accepting credit cards from one or more issuers.

In order for you to register with and order products and services from Company it is necessary for you to provide and keep on file a valid, authentic and current credit card, which you are authorized to use. By submitting a credit card number to Company you are representing and warranting that the credit card information you provide is valid, authentic, current, and one that you are authorized to use it. You agree that in the event the credit card information you have provided becomes invalid, out of date or that you are no longer authorized to use the card, you will immediately provide another credit card number that is valid, authentic and current, and which you are authorized to use. Some electronic transactions may require extended processing in addition to credit card authorization. You will be notified by a Company customer service representative if extended processing is required to complete your transaction request through our Website. This may affect to your estimated delivery date.

Unless Company agrees otherwise, all product and service orders must be paid for at the time of the order and accompanied by an authorization to charge a credit card on file with Company or to charge a valid, authentic and current credit card, which you are authorized to use, that you provide at the time of the order. (If new credit card information is provided at the time of the order it will be added to the credit card information kept on file; Company will not assume that previously provided credit card information is not valid). If a charge against a credit card you provide is not authorized or accepted, or is subsequently refused or rejected, we reserve the right to cancel your order without notice or liability.

In the event that Company and you have agreed upon an alternative method of payment and the payment is not received within 5 business days of the date on which payment was due you hereby irrevocably agree that Company may charge one or more of the credit card(s) you have on file for the full amount of your outstanding account balance.

Pricing & Promotions:

From time to time Company may offer promotions and special offers identified by a Coupon Code. Each Coupon Code will have different requirements and rewards. Typically, you will receive a Coupon or an email that contains the Coupon Code. If you receive a Coupon or email that contains a Coupon Code, please read it carefully -- all requirements stated in the Coupon or email must be met in order to receive or take advantage of the promotion or special offer. Unless otherwise stated all Coupon Codes are limited to one-time use and are limited to current Company account holders in good standing.

Promotions and special offers may be limited to certain account holders (e.g., they may be limited to loyalty levels or the terms may vary by loyalty level).

To take advantage of a promotion or special offer, enter the Coupon Code in the applicable field when placing an order. Not all products are eligible for promotions and special offers. If a Coupon Code does not function when entered, it means the product at issue does not qualify for the promotion or special offer; this determination is final.

A Coupon Code may not be combined with any other promotion, special offer, discount or reward offered by Company (including Rewards Points redemption). If you enter a Coupon Code or take advantage of a promotion, special offer, discount or reward (including Coupon Codes issued for Rewards Points redemption), you will not be able to enter another Coupon Code or take advantage of any other promotion, special offer, discount or reward.

Coupon Codes only apply to products ordered through Company’s website; they may not be used in conjunction with the purchase of products sold by or under the brands of third parties (including, Company affiliates, partners and/or websites linked to any existing Company website).

Coupon Codes cannot be used to pay for taxes, shipping and handling or other charges. If the promotion or special offer has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount.

If a promotion or special offer is for a defined amount (e.g. $10.00 off) and applies to a multiple- item order (e.g., multiple sets of business cards), it will be allocated to each eligible item based on the proportion of the item's value to the total value of all eligible items, excluding shipping and handling, taxes and other charges. Certain items may not be eligible for the promotion and will not be included in the calculation.

Promotions and special offers are only valid for a limited time. They will expire on the date or within the timeframe specified in the offer. If no date or timeframe is specified, a promotion or special offer is valid until the end of the month in which the Coupon Code is first eligible for use.

Coupon Codes (and the Coupons or emails that contain them) are not for resale, have no independent cash value, are not redeemable for cash, and will not be replaced if lost, stolen or deleted.

Coupon Codes will not be retroactively applied against orders already placed with Company.

If a Coupon Code is used and the entire order is cancelled or rejected, or if you return all items in the order then, subject to the terms of our Returns/Refund/Reprint Policy, you will be refunded only the actual amount paid. The coupon code will no longer be valid.

If only part of your order is cancelled or rejected, or if you return only some of the items in your order, then subject to the terms of our Returns/Refund/Reprint Policy, the relevant discount or promotion will be applied to the item(s) that are kept. The foregoing notwithstanding, under no circumstances will a promotion or special offer of any kind be applied to create a credit balance. If the balance of a partially canceled, rejected or returned order is less than the value of the promotion or special offer, the promotion or special offer will be applied to the outstanding balance (not including shipping and handling, taxes and other charges). The balance of the promotion or special offer is void, and the Coupon Code will no longer be valid.

Company reserves the right to discontinue a promotion or special offer or coupon at any time and with immediate effect.

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Viewing Orders
To view your orders online, Sign In your account. Once you do so, you will be redirected to your Account Dashboard. Here is a list of your Account options including the navigation link on the left hand side to view all orders. Upon opening your Account Dashboard, you will see your most recent orders as well.
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Updating Account Information
Similiar to viewing your Orders online; Sign In your account. Once you do so, you will be redirected to your Account Dashboard. Here is a list of your Account options including the navigation link on the left hand side to change or update your account information. Upon opening your Account Dashboard, you will see your account information as well with a link underneath the information to Update.
Submit a Support Ticket
To submit a Support Ticket, please follow the steps below and fill in the information to the best of your ability. Extensive information  may be needed to match or search your account for the correct order, so please be specific regarding all information involved. Thank you..


ALWAYS INCLUDE YOUR ORDER NUMBER or DETAILED INFORMATION IN YOUR COMMUNICATION 

We can only read and reply to queries in English.

Our current average respons time is 24 hours

Trouble Ticket

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